It was time to internet at home. In Niger, we have two choices: Orange and Sonitel. One is French, one Nigerian. Both have more or less the same reputation, that is to say that one hears the most contradictory opinions. You portray a certain course with the nightmarish service while others have never had any problems. Price level? Substantially the same, Orange is a bit more.
I will inquire to the agency Orange. Orange decoration, commercial workers, air-conditioned room, windows that expose modern phones, contracts printed in color, exudes marketing and European business. Small restriction, not very annoying, but still: subscription only allows connections (128 k) nights and weekends.
It will be Sonitel. I go on a Wednesday afternoon, the agency is a little further, it is hot and I go by bike.
agency Sonitel enemy is the brother of the agency Orange exudes the non-marketing. In the shabby room, three old administration offices and four women robe. There are no customers, employees or gossip, or waiting in silence, even biting a nap. I am asked to complete contracts (badly) photocopied. After verification of the silent woman who handed me the contract, she went to the back of the room saying she will see if the technician is there. I wait.
I did not bring a book, I have ample opportunity to observe wild Sonitel activity. A woman will start the fan and sits down. Another sleep. A customer enters and a discussion ensued about a dark history of ticket 1000 f CFA. I wait and sweat.
* Twenty minutes later, I asked one woman if the woman is there contracts will return soon. She said "Oh, she's the one you expected? I'll see, "and she left turn through the same door. I wait.
The woman contracts returns, she said "Excuse me, the technician is not there" I had had the intuition, actually. "I'll see him there." She left the front door. I wait.
Five minutes later she returns. "It is the toilet." Well, I'll wait until he had finished, then.
But here he comes! It defines two or three things with the sidekicks who accompany him, wants to leave, the woman holds the contract and invite him to (he ordered?) Talk to me. He asks me where I live and replied Avenue 256 Niamey (Aside: c'es name is inscribed on the plate of my street, and that number on my door. The problem is that nobody knows the street under that name. Neither the taxi drivers, nor the people who live in the street, or anyone. This is also a syndrome generalized to the entire city, roads wear a name other than those under which they were baptized.) He does not see where it I was expecting a little and began to explain. In the middle of my explanation, he said: "Oh but you're not the right agency. You must go to Plateau I. "I told him that I am already gone, and they told me it was here. Visibly annoyed, he asked me to repeat my explanation, what I do. It still does not see, called one of his cronies to whom I re-explained way. He too does not see. J'égrène all signs of recognition that there is next to the house, the NGO at the restaurant, passing by any trade, nothing works. Here I make a plan over which we discussed, a third associate was come help us.
That's it, sees it. He says "it's good, I see. No problem. " I'm relieved, it would going through the back door. Having no specific order, I sat down again and began to wait for his return.
After 10 minutes I feel I have erred, I should not have let him go. I asked one woman, who said "Oh, it's the technician that you expect? I'll see. "She goes through the back door. I wait.
She returned a few minutes later accompanied by such a technician. He said a bit annoyed by I know not what: "Now, you seize!", Although this obviously does not jump to my eyes. He grabs the file, and reach out to women at the computer. I have just enough time to realize that the photocopy that is, it is neither my name or my picture. In front of my remark, he fumbles on the desk and found my file, he poses in front of the woman to the computer and then trying to escape. One woman came to my rescue and shouted from his office: "Get his number! Take a number! "Good player, the technician placed me on a piece of paper lying around, I promise to come tomorrow.
The agency is suddenly taking an unexpected activity, it comes out, it fits, inquiries in zharma are exchanged, the woman at the computer is no exception and must stand for I know not what. She was replaced seconds later by another. Once the activity has died down suddenly, the new wife, seeing me at his desk, she said: "Yes, You want what?" It is to grab my file "Yes, it's where?" I told him watch. I ask him some explanation: when do we pay when the line is she open, etc.. She replies that just has to enter the folder in the computer, and I pay the technician comes on. This hour and a half Sonitel have not been vain.
She grabs her mouse, and this is where we hear the characteristic sound of the blackout: the fan stops, the computer also. Undaunted, I ask what you do now. "We must wait until the electricity comes back."
I look?
Note: Everything is rigorously authentic.
* I have not added to minutes. I have not timed, but given the total time I spent, I believe to be below the truth.
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